Attackers Use Microsoft Teams IT Support Scams to Deploy Malware and Ransomware
Cybersecurity researchers are calling attention to what they say is a "recurring social engineering pattern" across hundreds of cases in which threat actors use Microsoft Teams' external chat creation feature to conduct impersonation scams or to deliver malware. "A consistent pattern of attacker behavior has emerged across these incidents: the use of the same throwaway tenants, the same 'IT Support (Internal)' display names, the same remote-access tools, and increasingly, the same payload domains," Arctic Wolf Labs said in a report shared with The Hacker News. The attacks consistently employ IT-themed display names or friendly-sounding first names to subvert external-user warnings in Teams. These messages originate from Teams identities established through newly created or acquired Microsoft 365 tenants. Nearly 30–40% of the cases investigated by the cybersecurity company involve the use of *.onmicrosoft[.]com , a permanent fallback domain auto...
Oct 26, 2026